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Refund Policy

Last Updated: 16 September 2026

At Fancy Number Wala, customer satisfaction is important to us. This Refund Policy explains when and how refunds may be applicable for purchases made through our website, fancynumberwala.com, and related services.

Fancy Number Wala provides VIP, fancy, premium, lucky, and easy-to-remember mobile numbers to customers across India.

Important Notice

Please do not print, publish, display, advertise, market, resell, or otherwise promote any mobile number purchased from Fancy Number Wala until the number has been successfully activated or transferred in your name, as applicable.

1. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Order cancelled by Fancy Number Wala: If Fancy Number Wala cancels your order due to operational issues, technical problems, system errors, or our inability to fulfil the order, you will be eligible for a 100% refund of the amount paid.

• Cancellation within 1 hour: If you cancel your purchase within 1 hour of placing the order, the amount will be refunded after deducting applicable payment gateway/transaction processing charges.

• UPC not received: If you do not receive the required Unique Porting Code (UPC) within approximately 24–36 working hours after purchase, you may contact our support team to request a resolution or refund, subject to verification.

• Alternative number: If we are unable to provide the selected UPC/number and you agree to choose another available number, a partial refund or adjustment may be applicable depending on the difference in price and circumstances.

• Change of mind: Customers who change their mind after purchasing a number may request cancellation, provided the request is made before the UPC is shared and within the applicable cancellation period. Refunds will be subject to the applicable payment gateway charges and other conditions mentioned in this policy.

2. Non-Refundable Orders

No refund or exchange will generally be provided once:

• The UPC has been shared with the customer.

• The mobile number has been activated or transferred in the customer's name.

• The customer has already initiated or completed the porting/activation process.

• The number is no longer available due to the customer's delay or actions.

• The customer requests a refund because they simply no longer want the number after the applicable cancellation period.

No exchange of numbers is possible after the UPC has been delivered, except where Fancy Number Wala specifically agrees to an alternative arrangement.

3. Numbers on Sale or Special Offers

Unless specifically stated otherwise, VIP numbers offered under sale, promotional pricing, discounted offers, special deals, or numerology-specific offers may be non-refundable.

The refund terms applicable to a particular number or promotional offer may be displayed at the time of purchase.

4. Refund Amount

The applicable refund will be determined as follows:

• 100% refund if the order is cancelled by Fancy Number Wala due to operational, technical, or system-related issues.

• Refund after deduction of payment gateway/transaction charges if the customer cancels within 1 hour of purchase.

• Partial refund or price adjustment may apply when Fancy Number Wala is unable to provide the selected UPC/number and the customer chooses an alternative number.

• No refund will be provided where the order has reached a non-refundable stage under this policy.

Payment gateway charges are generally non-refundable because they are transaction-processing fees charged by the payment service provider.

5. Refund Processing Time

Once a refund has been approved, Fancy Number Wala will generally process the refund within 4–7 working days.

Refunds will normally be issued to the original payment method used for the purchase.

After the refund is initiated by us, the time required for the amount to appear in your bank account, card, UPI account, or other payment method may vary depending on the payment gateway, bank, card issuer, or financial institution.

6. How to Request a Refund

To request a refund, please contact our customer support team:

Email: info@fancynumberwala.com
Mobile: +91 9000750007

Please provide:

• Order ID/order number

• Customer name

• Registered mobile number

• Date of purchase

• Details of the mobile number purchased

• Reason for requesting the refund

• Any relevant payment or transaction details

Our team may request additional information to verify the order before approving a refund.

7. UPC and Porting-Related Issues

Once a UPC has been issued and shared with the customer, the customer is responsible for completing the porting/activation process within the applicable period and according to the requirements of the relevant telecom operator.

If you experience an issue with the UPC, please contact Fancy Number Wala as soon as possible.

In certain circumstances, we may assist with obtaining a new UPC or provide another suitable resolution. However, after an extended period, we cannot guarantee the availability of the same mobile number because of telecom operator policies, technical limitations, regulatory requirements, or other circumstances beyond our control.

8. Customer Responsibility Before Purchase

Customers are responsible for checking their eligibility for purchasing, porting, or activating a mobile number before placing an order.

Customers should ensure that:

• Their identification documents are valid.

• They are eligible to obtain or port the requested connection.

• The information submitted during the purchase process is accurate.

• They comply with applicable telecom operator requirements.

• They comply with applicable TRAI regulations and telecom requirements.

If an order cannot be completed because the customer does not satisfy applicable regulatory, documentation, KYC, or telecom requirements, the refund, if any, will be determined based on the circumstances and applicable terms.

9. Inactive or Unused Numbers

Once a mobile number has been successfully activated or transferred to the customer, the customer is responsible for maintaining the connection and complying with the telecom operator's requirements.

If a number is not used, recharged, or maintained for an extended period and is subsequently suspended, disconnected, or terminated by the telecom operator, Fancy Number Wala will not be responsible for such termination.

Any applicable validity, recharge, suspension, or termination rules of the telecom operator will apply.

10. Recycled Mobile Numbers

Not all mobile numbers can be guaranteed to be completely new or previously unused.

Some mobile numbers may have been previously assigned by a telecom operator and subsequently returned to circulation. As a result, customers may occasionally receive calls or messages intended for a previous user.

Such circumstances are outside the control of Fancy Number Wala and do not by themselves qualify the customer for a refund or exchange.

11. Number Exchange

Customers should carefully verify their selected number before completing the purchase.

Once the UPC has been shared, number exchanges are generally not permitted.

If Fancy Number Wala is unable to provide the selected number or UPC due to an issue on our side, we may, at our discretion, offer an alternative number or another appropriate resolution.

12. Payment Gateway Charges

Where a refund is permitted but payment gateway or transaction processing charges have already been incurred, those charges may be deducted from the refund amount.

The exact amount deducted may vary depending on the payment gateway and transaction method used.

13. Fraudulent or Suspicious Transactions

Fancy Number Wala reserves the right to investigate transactions that appear fraudulent, unauthorized, abusive, or otherwise suspicious.

Where required, refunds may be withheld or delayed while a transaction is being investigated, subject to applicable law.

14. Changes to This Refund Policy

Fancy Number Wala reserves the right to update or modify this Refund Policy from time to time.

Any changes will be published on fancynumberwala.com with an updated "Last Updated" date.

Customers are encouraged to review this policy before making a purchase.

15. Contact Us

If you have any questions regarding this Refund Policy, cancellation, UPC, porting, or your order, please contact us:

Fancy Number Wala
Founder: Mohd Shafeeq
Address: Block No -14, 2BHK Colony, Mansanpally, Maheswaram, 501359, Ranga Reddy, India
Email: info@fancynumberwala.com
Mobile: +91 9000750007
Website: fancynumberwala.com

We are committed to assisting our customers and resolving genuine order-related concerns as fairly and efficiently as possible.